Shearman & Sterling advised Silverfleet Capital on financing matters in connection with the sale of Competence Call Center Holding GmbH (CCC), one of Europe’s leading call center operators. Closing of the transaction is subject to regulatory approval.

Headquartered in Berlin, CCC has grown to become the market leader in Germany, Austria and Switzerland, operating from 18 locations across eight countries and employing over 5,500 staff. The company provides outsourced customer care and Business Process Outsourcing (BPO) services in 28 languages.

Silverfleet Capital is an independent European holding company investing in midmarket companies. Silverfleet invested in CCC in December 2013 having identified the potential to build a leading BPO service provider in German-speaking Europe and to capitalize on the continuing trend to outsource customer care activities to specialized providers. Silverfleet is a long-standing client of Shearman & Sterling. In 2013 the firm advised Silverfleet Capital on the financing of the acquisition of CCC. 

The Team