Shearman & Sterling represented Qualtrics International in its $1.125 billion acquisition of Clarabridge, a leader in omnichannel conversational analytics. The transaction is expected to close in Q4 of 2021.
Co-headquartered in Provo, Utah and Seattle, Washington, Qualtrics International is trusted by more than 13,500 organizations globally, including most Fortune 100 companies, to manage and improve customer, employee, product, and brand experiences. A leader in its field, Qualtrics software enables organizations to both design and improve experiences by identifying issues and overhauling processes before they manifest as lower trending satisfaction scores.
Clarabridge, headquartered in Reston, Virginia, helps hundreds of the world's leading brands understand and improve their customer experience through sophisticated industry-recognized AI analytics, allowing companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats and product reviews. In its acquisition of Clarabridge, Qualtrics is furthering its stake as an industry leader by allowing its clients to give their customers personalized experiences at incredible scale.